Privacy Policy

1. INTRODUCTION

OC Drywall PROS operates https://ocdrywallpro.com. This Privacy Policy explains how we collect and use personal information. We comply with CCPA, CALOPPA, and federal regulations.

2. INFORMATION WE COLLECT

• Contact info: name, phone, email, address
• Service details: project specs, photos, appointment dates, payment info
• Website data: IP address, browser type, pages visited
• SMS data: phone numbers, delivery receipts, message replies
• Cookies: for functionality, analytics, and marketing

3. HOW WE USE YOUR INFORMATION

• Providing drywall services and scheduling appointments
• Sending appointment confirmations, reminders, and updates
• Processing payments and generating estimates
• SMS communications (1-5 messages per appointment)
• Customer surveys and satisfaction follow-ups
• Complying with legal obligations
• Improving website functionality and services

4. SMS TEXT MESSAGE POLICY

4.1 Opt-in Consent

By providing your phone number on our booking form, you agree to receive SMS messages about your appointment and services, including:

• Appointment confirmations and reminders
• Service updates and schedule changes
• Project completion notifications
• Follow-up messages

4.2 Opting Out

Reply STOP to any text message to unsubscribe. Reply HELP for support.

4.3 Message Rates

Frequency: 1-5 messages per service appointment. Message and data rates apply per your carrier's plan.

5. HOW WE SHARE YOUR INFORMATION

We share information with:

• Payment processors and financial institutions
• Insurance and bonding companies
• GoHighLevel CRM and Twilio SMS services
• Subcontractors (for service delivery only)

We DO NOT sell, rent, or share your phone number for third-party marketing.

We disclose information only when required by law or court order.

6. DATA SECURITY

We use:

• Encrypted data transmission (SSL/TLS)
• Secure password protection
• Limited employee access
• Regular security updates

Data Retention:

• SMS phone numbers: 12 months after last service, then deleted
• Service records: 3-7 years per California requirements
• Cookies: 12-24 months
• Marketing data: Until opt-out or 2 years inactivity

7. YOUR CALIFORNIA PRIVACY RIGHTS (CCPA)

You have the right to:

• Know what personal information we collect
• Delete your personal information
• Opt-out of marketing communications
• Correct inaccurate information
• Not be discriminated against for exercising your rights

We respond within 45 days.

8. CHILDREN'S PRIVACY

We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete it immediately.

9. THIRD-PARTY LINKS

Our website may link to third-party sites. We are not responsible for their privacy practices.

10. COOKIES AND TRACKING

We use cookies for:

• Website functionality
• Analytics and performance measurement
• Retargeting and personalized advertising
• Remembering your preferences

You can control cookies through your browser settings.

11. GOHIGHLEVEL CRM INTEGRATION

We use GoHighLevel to manage customer information. Your data is processed according to both this policy and GoHighLevel's privacy policy: https://www.gohighlevel.com/privacy

12. UPDATES TO THIS POLICY

We may update this policy. We'll notify you by posting updates on our website and updating the "Last Updated" date.

13. CONTACT US

For privacy questions:

• Email: admin@ocdrywallpro.com
• Phone: (949) 539-5053
• Website: https://ocdrywallpro.com
• Address: Orange County, CA

Response Time: 10 business days

14. COMPLAINT RESOLUTION

If you believe your privacy rights were violated:

1. Contact us directly
2. File a complaint with California Attorney General: https://oag.ca.gov
3. Contact FTC: https://reportfraud.ftc.gov